Principle Responsibilities & Position Purpose:
The Convention Services Manager is responsible for managing functions and room blocks once contracted. They will act as the onsite contact for all assigned events and will work with the customer to produce Banquet Event Orders. The Convention Services Manager will ensure a high degree of customer satisfaction, generate increased revenues, expand market share and nurture return business.
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours
Physical Activity Frequency
Climbing stairs Occasional
Near Vision Constant
Far Vision Constant
Lifting/Carrying (# lbs.) Rare- up to 25 lbs.
Regular attendance in conformance with the standards, which may be established by Edward Hotel & Convention Center from time to time, is essential to the successful performance of this position.
Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY
The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
QUALIFICATION STANDARDS EDUCATION:
High School Diploma or equivalent preferred.
Two years’ prior hotel food and beverage, catering, event management.
LICENSES OR CERTIFICATES:
No special licenses required.
All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.
The hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.