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Room Attendant

Position Purpose:

Responsible for the overall cleanliness of assigned rooms/suites. Reports maintenance deficiencies in order to maintain rooms/suites in compliance with standards.


  • Clean rooms/ suites, as assigned, which includes: making beds, cleaning bathrooms, dusting, vacuuming and washing windows.  Reports rooms as clean and inspected.
  • Reports maintenance deficiencies in order to maintain room in compliance with hotel standards.
  • Strip dirty linens / towels and remove used amenities from room/suite.
  • Greet guests immediately with friendly/sincere acknowledgement.
  • Replenish linen and guest amenities.
  • Respond to special requests by guests (such as providing extra amenities or service time requests).


  • In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
  • Provide customer service to guests, including information about hotel services, activities and local attractions.
  • Assist co-workers, as requested.


Frequency Key: Never – 0 hours; Rare – up to 1 hour; Occasional – 1-3 hours; Frequent – 3-6 Hours; Constant – 6-8 hours

Physical Activity                                  Frequency

Sitting                                                  Rare

Walking / Standing                               Constant

Climbing stairs                                    Occasional

Crouching/Bending/Stooping               Frequent

Reaching                                              Frequent

Grasping                                              Frequent

Pushing/Pulling                                   Constant up to 100+ lbs.

Near Vision                                          Constant

Far Vision                                            Constant

Hearing                                                Constant

Talking                                                 Occasional

Smell                                                   Constant

Lifting/Carrying (# lbs.)                        Frequent Up to 50+ lbs.

Travel                                                   Never


  • Regular attendance in conformance with the standards, which may be established by Edward Village from time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
  • Perform other reasonable duties as assigned by Management.


Personal Protective Equipment (PPE) may be required when performing work duties that may have the potential of risk to your health or safety. The hotel will provide the required PPE. Team members will be trained in the proper use and care of any assigned PPE. It is your responsibility to report defective, damaged or lost PPE, or equipment that does not fit properly, to your Manager.


  • The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.
  • Ability to arrive to work on time and when scheduled.
  • Physically able to move large objects such as: carts, large bags of linen, ironing board.
  • Physically able to operate cleaning equipment such as: vacuum cleaners, brooms, spray bottles
  • Ability to read and recognize room/suite numbers.
  • Ability to communicate effectively with guests and team members verbally or in written form.
  • Ability to learn, follow and enforce standards for cleanliness as they apply to all aspects of suite.
  • Ability to follow all safety procedures/standards and able to recognize and act in emergency situations.


  • High School graduate or equivalent preferred but not necessary.


  • 6 months to 1 year cleaning experience in housekeeping or janitorial services required.


  • All employees must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process.


The hospitality business functions seven days a week, twenty-four hours a day. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

Upon employment, all employees are required to fully comply with Edward Hotel & Convention Center rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.

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